Clients who feel an emotional connection to your firm can be your greatest assets — especially in an age where accounting work is becoming increasingly commoditized. Julie Littlechild, founder and CEO of Absolute Engagement, discusses what her organization’s research reveals about how clients become truly engaged with an accounting practice.
Should you use an emoji in email? Is there value in reaching “inbox zero” status? Byron Patrick, CPA/CITP, CGMA, has answers in this podcast episode.
Karen Dillon, a former editor with Harvard Business Review and author of the HBR Guide to Office Politics, discusses assertive strategies for empowering your career when you have a rocky relationship with your boss.
Ample advice exists for managers to improve on how they deliver feedback. Less common is coaching on how to be better at receiving feedback. Rebekah Brown, CPA, director of development for the Maryland Association of CPAs and the Business Learning Institute, shares insight on receiving feedback.
Jonathan Flack, CPA, discusses why leaders of family businesses have such a difficult time with succession planning and what CPAs can do to help them.